Set up and reset two-factor authentication

Set up two-factor authentication

    1.  Go to your profile by clicking on your name in the top right corner of the platform. 
    2. Then click on the 'Account' tab

    3. Scroll down to the 'Authentication type' section and click on 'Set up two-factor authentication'
    4. A pop up window will open guiding you through three simple steps



      1. The first step is to download an application for authentication on your mobile device. We recommend using the following apps:
        - Authy
        - Duo Mobile
        - Google Authenticator 
      2. Once you downloaded one of these apps, open it and scan the QR code
      3. This should generate a code that you can enter as such

      4. Click on the 'Verify code' button. The verification may take a few seconds.
      5. Once the verification is done you will get a page with your recovery tokens. Make sure to download and save them to a safe location and not to share them with anyone.

        Important: Your tokens can be used in case of a problem with your authentification app. Each token can only be used once but you can reset your recovery tokens.

Note: If you can't connect to your platform and lost your recovery token, contact your platform admin, they can generate a one time recovery token for you. Once you used it make sure to reset two-factor authentication.

 

Reset two-factor authentication 

  1.  Go to your profile by clicking on your name in the top right corner of the platform. 
  2. Then click on the 'Account' tab
  3. Scroll down to the 'Authentication type' section and click on 'Reset two-factor authentication'
  4. A pop up window will open. You can now follow the set up steps as from number 4.