Initiate a password reset for members


If a member needs help with resetting their password, an admin can help by initiating a password reset request for them.

  1. Go to the member's profile
  2. Click on the 'Admin' tab
  3. Scroll down to 'Authentication type'
  4. Select 'Send password reset email'

    Screen Shot 2020-12-02 at 7.47.49 PM

The member will receive an email with instructions and a link to reset their password. 

Please note you have to wait 5 minutes before requesting another password reset email for the account.

Our password requirements have become stricter

  • If the password they are creating is one of the 10,000 most commonly used passwords globally, it will be rejected.
  • If the password they are creating has been found to be involved in more than password 5 data breaches, it will be rejected. We would also recommend to stop using this password on other websites.
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