How to relaunch non active members?

From time to time, we recommend to check which members haven't signed in for a while on the platform and to reach out to them to understand why.


Step 1: Check who hasn't signed in for a while

To do that, you can:

1. Export members to excel then sort by "last_activity_at"

2. Go to members and filter by 'Account', 'Last activity'

This will give you a list of who hasn't connected since a specific date.


Step 2: Reach out to them with a personalised email to understand what may be the issue

Here is a template email you can use & adapt:

Dear [family_member_name],

I hope you are well! I wanted to check in with you to see how we can help you get the most out of [The Wayne Family platform].

It would be great if you could help us answer the following questions:

1. Do you receive the email notifications from the platform?

2. Do you still know your login and password to access the website?

If not, you can request a new password here : [ ]

3. Do you have the mobile app installed?

If not, you can download the mobile app here:

Download for iOS 
Download for Android 

4. Do you have any other problem or feedback on the platform? 

I would love to hear from you!

Best regards,