Using the Platform
Tips & More
Trouble receiving emails from your platform
If you've been having trouble receiving emails from your platform, there are different ways we can help.
You can start by checking your email subscription settings to make sure that your platform is indeed sending you emails.
It is possible that our emails are being blocked or sent to your Spam folder and labelled as Junk Mail. That is unfortunate but you can add our platform email server to your contacts to make sure that your email account registers it.
You can add this email address: email@example.com
If the problem persists, please get in touch with us via the request form in the header and we will try to fix it for you.