Reset your password

If you forget your password, you can initiate a password reset for your account. 

  1. Go to your platform 
    1. Locate your platform URL
  2. On the login-in screen click "I forgot my password"

  3. Enter the email address for your account and click Send me the email

Please note you have to wait 5 minutes before requesting another password reset email for your account.

If the email address is valid, you will receive an email with the link to select a new password.

Please note that our password requirements have become stricter

  • If the password you are creating is one of the 10,000 most commonly used passwords globally, it will be rejected.
  • If the password you are creating has been found to be involved in more than password 5 data breaches, it will be rejected. We would also recommend to stop using this password on other websites.
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If you encounter a problem or if you can't remember which email address is linked to your account, you can also ask your platform administrator or Client Success Manager from Trusted Family to send you the link directly.