Reset two-factor authentication
Reset an App setup
- Go to your profile by clicking on your name in the top right corner of the platform
- Then click on the Account tab
![Untitled design](https://support.trustedfamily.net/hs-fs/hubfs/Untitled%20design.png?width=688&name=Untitled%20design.png)
- Scroll down to the Authentication section and click on Set up two-factor authentication
![Screen Shot 2021-03-30 at 2.10.16 PM](https://support.trustedfamily.net/hs-fs/hubfs/Screen%20Shot%202021-03-30%20at%202.10.16%20PM.png?width=688&name=Screen%20Shot%202021-03-30%20at%202.10.16%20PM.png)
- Click Set up new app
![Screen Shot 2021-03-30 at 2.19.59 PM](https://support.trustedfamily.net/hs-fs/hubfs/Screen%20Shot%202021-03-30%20at%202.19.59%20PM.png?width=688&name=Screen%20Shot%202021-03-30%20at%202.19.59%20PM.png)
- Follow the steps to set up an authenticator app for 2FA
Reset an SMS setup
- Go to your profile by clicking on your name in the top right corner of the platform
- Then click on the Account tab
![Screen Shot 2021-03-30 at 12.25.48 PM-1](https://support.trustedfamily.net/hs-fs/hubfs/Screen%20Shot%202021-03-30%20at%2012.25.48%20PM-1.png?width=688&name=Screen%20Shot%202021-03-30%20at%2012.25.48%20PM-1.png)
- Scroll down to the Authentication section and click on Set up two-factor authentication
![Screen Shot 2021-03-30 at 8.15.39 AM](https://support.trustedfamily.net/hs-fs/hubfs/Screen%20Shot%202021-03-30%20at%208.15.39%20AM.png?width=520&name=Screen%20Shot%202021-03-30%20at%208.15.39%20AM.png)
- Click Change phone number
- Follow the steps to set up a mobile number for 2FA
![Screen Shot 2021-03-30 at 8.49.48 AM](https://support.trustedfamily.net/hs-fs/hubfs/Screen%20Shot%202021-03-30%20at%208.49.48%20AM.png?width=688&name=Screen%20Shot%202021-03-30%20at%208.49.48%20AM.png)